Tech Platform Intelligence · Zendesk · 2026
Zendesk Users B2B Database
Zendesk has approximately 100,000 customers using its customer service and support platform, ranging from startups to enterprise companies (Airbnb, Shopify, Slack use Zendesk). Zendesk indicates a business with an active customer support function — typically a company large enoug
Zendesk users are targets for: customer experience tools, CSAT and NPS survey platforms, knowledge base and documentation tools, customer success platforms (Gainsight, ChurnZero), and CX-adjacent serv
Zendesk + Tech & SaaS22-31% open rateZendesk + Healthcare18-26% open rateZendesk + Manufacturing16-23% open rateZendesk + Finance15-22% open rateZendesk + Prof. Services20-28% open rateZendesk + Property & Real Estate18-26% open rateZendesk + Construction17-24% open rateZendesk + Legal19-27% open rateZendesk + E-commerce24-33% open rateZendesk + Energy Sector14-20% open rateZendesk + EdTech & Training16-24% open rateZendesk + Retail & Consumer Brands17-24% open rateZendesk + Agri-Food & Farming14-22% open rateZendesk + Logistics & Supply Chain16-22% open rate